Buy Online! - The best way to buy!
|About Us This web site is owned and operated by [The Craft Light Company] who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
[The Craft Light Company Ltd]
[32 Gunton Church lane] [Lowestoft] NETQUOTEVAR:SUFFOLK] [NR32 4LF] NETQUOTEVAR:UK
Phone: [01502 587598]
Company registration no 1603942
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept Visa and MasterCard and Paypal. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact uson 01502 587598 and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling All Items are charged on a weight basis whilst shipping within the Mainland UK, the charges to the Highlands&Islands, Nothern Irleand and the Channel Islands will be charged more, but we will inform you first. Once you have inserted your address you will be given postal options and prices, please call us if you wish to discuss them further on 01502 587598 and we will be happy to help. |
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 to 2 business days. mostly by 24 hour courier or first class post.. International orders are generally received in under 10 days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is included in the price. |
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. ALL PAYMENTS ARE DONE THROUGH A THIRD PARTY SELLEDECK PAYMENTS WE NEVER SEE THE CARD NUMBERS AT ANY TIME. SELLERDECK AND OURSELVES THE CRAFTLIGHT COMPANY ARE FULLY PCI COMPLIENT. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01502 587598 or write to us at 32 Gunton Church Lane, Lowestoft, Suffolk, NR32 4LF, UK.|
The Craft Light Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition, and this includes all packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.